01904 414357 office@yorkadvocacy.org.uk

Our Services

NHS Advocacy

Our NHS Complaints Advocacy service will support York residents who have a concern or complaint about any aspect of their NHS care or treatment.

Please note the NHS complaints process is not about getting immediate access to treatment. NHS complaints take some time to investigate and are about dealing with your complaint and making long term change in services.

NHS advocacy

This service will help people to:

  • Understand their rights and make informed choices and ensure that public and patient voices are heard and respected by those who make decisions about NHS healthcare services.
  • Support patients to raise their concerns or make a complaint about an NHS service they have received.
  • Enable members of the public and patients to feel more empowered, autonomous and informed about standards of healthcare.
  • Feedback into campaigning organisations such as Healthwatch York to improve standards of care and treatment within NHS services in York.
  • You do not have to make a formal complaint if you don’t want to. If you have any concerns about your NHS care and treatment we can still support you to feedback your experiences without making a complaint.

We have a self advocacy pack you can use to help you make a complaint should you wish to.