Our Service

York Advocacy delivers a general advocacy and NHS advocacy service and facilitates the Self-Advocacy and Family Carers Forums. Our services are free, independent and confidential. Our advocacy model is issue-based and citizens advocacy. The main focus of our work is enabling people who use services or need additional help to have their say in decisions about their health and social care or other areas that are affecting them. Our advocates work under instruction which means that we listen to what you want and act on your behalf at all times.

The service is staffed by an advocacy manager, senior advocacy caseworker, advocacy caseworker, administrator and a team of trained volunteers.

You can contact the advocacy office Monday to Friday 9am – 5pm. Outside of our opening hours you can leave a message for us on our answer machine and we will return your call when we’re back in the office. You can also email us on office@yorkadvocacy.org.uk.

How can we help you?

Our advocates are here to protect the rights of people who need extra support to put forward their point of view. For example:

  • You may not agree with professional decisions which are being made about you
  • Want to know how to raise a concern or complaint about your care or treatment
  • Find getting the right kind of support confusing and frustrating
  • Don’t know where to go for help and support
  • Need information to help you decide what to do

We can

  • Support you to make a decision and decide what you want to do
  • Tell you about your rights
  • Go to meetings and appointments with you
  • Find out information and who to contact
  • Speak out on your behalf
  • Assist you to access specialist advice and support

What you can expect from our Advocacy Service?

  • We aim to provide a high quality advocacy service tailored to your individual needs
  • Advocacy is confidential. We do not pass on information about you or discuss your situation with anyone else without your permission
  • Advocacy can involve support for people in everyday living situations, as well as for people facing a major transition or important decision.

What not to expect from the service

  • To be given advice or to be told what to do
  • We do not represent people at appeal tribunals
  • Advocates do not give legal or medical advice or opinions
  • Advocates are not counsellors, social workers, support workers or mediators
  • Advocacy is not a crisis or emotional support service
  • The advocacy service is an appointment based service not a drop-in