01904 414357 office@yorkadvocacy.org.uk

About the Hub

Christmas Opening Times 2020

Please see opening times over the Christmas and New Year holiday period below. York Advocacy Hub will be operating an on-call service for urgent Independent Mental Health, Independent Mental Capacity and Care Act Advocacy between 9 am-5 pm on 29th, 30th and 31st December 2020.

In the meantime, if you require urgent support or you just need someone to talk to, there are still many local and national services open who will be able to help. Please see below.

York Advocacy Hub

Tel: 01904 414357

Email: office@yorkadvocacy.org.uk

Web: https://www.yorkadvocacy.org.uk

Address: 30 Clarence Street, York, YO31 7EW (offices currently closed until further notice)

Normal Services will close 3pm Thursday 24th December 2020 and re-open Monday 4th January 2021.

However, on call service is provided for urgent Independent Mental Health, Independent Mental Capacity and Care Act Advocacy:

  • Tuesday 29th December
  • Wednesday 30th December
  • Thursday 31st December

This service is available 9am-5pm on 01904 414357 for the above dates.


York Mind

Tel: 01904 643364

Email: office@yorkmind.org.uk

Web: www.yorkmind.org.uk

Address: Highcliffe House, Highcliffe Court, York, YO30 6BP (visitors currently by appointment only)

 Services are closed from 3pm Thursday 24th December 2020 and will resume 9am Monday 4th January 2021.


If you need support whilst we are closed for Christmas please see details of other organisations that can provide support during this period listed below. Please contact these organisations for further information on Christmas Opening Hours and the support they provide:

NHS Crisis Service

For people of all ages across the whole of York

Opening Hours: 24/7

Tel: 0800 0516 171

Web: http://www.tewv.nhs.uk/crisisadvice

This service aims to assess all service users who are in crisis and presenting with significant risks to themselves and/or others and who may require acute mental health care.

The Haven

Mental Health Support for anyone aged 16 and over in York and Selby

Opening Hours: Monday - Friday 6pm-10pm, Saturday & Sunday 12pm - 10pm

Tel: 07483 303 061 / 07484 061 695

Email: haven.mhm@nhs.net

Web: https://www.mhm.org.uk/the-haven-30-clarence-street

Address: 30 Clarence Street, York, YO31 7EW (Please call to book an appointment before attending)


City of York Council

Address: West Offices, Station Rise, York, YO1 6GA

Emergency Duty Team

For urgent assessments of adults, young people and children and provides advice and guidance over the phone on how to deal with problems over the Christmas period.

Opening Hours: Mon – Fri 5pm – 8:30am & 24 hours a day over weekends and Bank Holidays

Tel: 01609 780780

Adult Social Care Community Team

The first point of contact for any adult, social care enquiries for new customers, and their carers and or other professionals involved in that customers care.

Tel: 01904 555111          

Text: 07534 437804

Email: adult.socialsupport@york.gov.uk



Confidential emotional support for people of all ages

Telephone Line Opening Hours: 24 hours a day, 365 days a year

Building Opening Hours: Mon, Tues, Wed & Fri 8am – 10pm,

Sat & Sun 8am – 2pm & 6pm-10pm

Tel: 01904 655888 (local call charges apply)

Tel: 116 123 (this number is free to call)

Email: jo@samaritans.org

Web: https://www.samaritans.org/branches/york/

Address: 89 Nunnery Lane, York, YO23 1AH



Offers help for anyone under 19 in the UK with any issue they’re going through.

Opening Hours: every day 7:30am – 3:30am (these hours are reduced due to covid-19)

Tel: 0800 1111 (this number is free to call)

Website: www.childline.org.uk

Childline is a free, private and confidential service where you can be you. Whatever your worry, whenever you need help, however you want to get in touch. Online or on the phone.



Breakfast centre for those 18 years and over who are homeless, unemployed or otherwise socially excluded members of our community.

Opening Hours: 8.30am – 10.45am Monday – Saturday (including Christmas Day)

Tel: 01904 624244
Email: info@carecent.org

Web: https://www.yorkmethodist.org.uk/what-we-do/carecent.html

Address: Central Methodist Church, St Saviourgate, York, YO1 8NQ


York Foodbank 

Tel: 07871610894

Email: info@york.foodbank.org.uk

Web: https://york.foodbank.org.uk/


Opening Hours: Mon 11am – 1pm (Closed 28th Dec)

Tel: 01904 781983

Address: The Gateway Centre, Front Street, York, YO24 3BZ 

Huntington Road:

Opening Hours: Wed 1-3pm

Tel: 01904 626786

Address: Living Word church, 189 Huntington Road, York YO31 9BP

Cornerstone (Tang Hall)

Opening Hours: Fri 10:30am – 12:30pm (Closed 25th Dec & 1stJan)

Address: 119 Millfield Lane, Tanghall, York YO10 3AP


Opening Hours: Sat 10am – 12noon (Closed 26th Dec & 2nd Jan)

Tel: 01904 541444
Address: Citdel, Gillygate, York YO31 7EA

Foodbank clients bring their voucher (available from care professionals such as doctors, health visitors, social workers, CAB, police and York Mind) to a foodbank centre where it can be redeemed for three days emergency food. Volunteers meet clients over a cup of tea or free hot meal and are able to signpost people to agencies able to solve the longer-term problem.


Salvation Army

Tel: 01904 690697

Email: andrew.dunkinson@salvationarmy.org.uk

Web: https://www.salvationarmy.org.uk/york-community-work

Address: Burton Green, York, YO30 6JE



Free confidential texting service for anyone in a crisis

Opening Hours: 24/7

Text: “SHOUT” to 85258 to text with a trained Crisis Volunteer

Web:  https://www.crisistextline.uk/





We provide confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person (under 35).

Opening Hours:  Mon – Fri 10am – 10pm

Weekends & Bank Holidays 2pm – 10pm

Tel: 0800 0684141

Text: 07860 039967

Email: pat@papyrus-uk.org

Web: https://papyrus-uk.org/


Multi-Agency Safeguarding Hub (MASH)

If you have a concern that a child is vulnerable or at risk of significant harm please contact the Multi-Agency Safeguarding Hub in York

Tel: 01904 551900

Email: MASH@york.gov.uk

Post: MASH, West Offices, Station Rise, York, YO1 6GA

Outside office hours, at weekends and on public holidays contact the emergency duty team Tel: 01609 780780